Thanks for shopping at Kokua Barcelona.
If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging or additional safety box.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Colors Kokua S.L. covers the charges of the shipping costs of refund or exchange from BARCELONA to your current address BUT NOT your own shipping costs for returning your item. Shipping costs are nonrefundable.
For additional information contact firstname.lastname@example.org
Returns must be unworn, in the state you received and in the original package. Merchandise returned with damages may not qualify for a refund.
Can I exchange my order?
In some instances, we may be able to process an exchange order for an item that you have ordered.
If you would like us to check on the availability of an exchange order, please contact us through our email: email@example.com.
If you have any questions on how to return your item to us, contact us via email at firstname.lastname@example.org.