The orders are being shipped twice a week. The orders made during the weekends or festive days are usually being processed during the following 2 to 3 working days.
All of the parcels are being shipped as certified shipments with a tracking number, and a signature is required while handing over the package. The shipping costs cover the costs of the process of the handling the order as well as the postal costs. The possible charges in the customs offices or any additional taxes that some countries might have are being covered by the customer.
**In case customs formalities are required in your country, Kokua is not responsible for the extra time that such formalities require.
Keep in mind that the shipments may take longer in some periods of the year, like easter, christmas and other festivities as well as the holidays during the month of August.
The orders are being shipped from Barcelona and the shipping prices depend on the country of destination and the total prices of the orders. A part from a certain amount the shipping costs decrease (or in case of some countries become free). You can see the shipping prices from a chart. You can also see the shipping price before proceeding to payment while placing your order.
You can also select the option "Pick up from the store" and save the shipping costs of your order. The store where you can pick up the order is :
Placeta de Montcada 1,
Barcelona (Born district).
Tracking your order
In Kokua we provide a tracking code for all the orders, which you can track during it's whole process. When the orders leaves from our storage you'll receive an email with a tracking code.
The orders are being shipped in a certified way to the delivery address given by the client. The client is responsible to verify the address and correct it if necessary. In case the address has been marked wrong by the client (even partly) and a second delivery is necessary, the client will be in charge of the additional shipping costs.
You can get in touch with our customer service if you have any questions regarding our products or services, by filling the contact form found on our website's section Contact US. If your inquiry has to do with a product already purchased, please go the section Order History and fill the form there; this helps us to speed up the process.
Our team will reply to you as soon as possible.
Modification of terms and conditions
Kokua holds the right to modificate the content of the site (products, prices, terms and conditions) at any time. All the possible changes will be updated in advance to the Shipping.